Tokyo to Touge

Cancellation and Refund Policy

Effective 22 October 2026

How cancellations, changes and refunds work for Tokyo to Touge bookings. It is part of the Terms of Service.

1. Before you pay

A booking request can be withdrawn at any time before we confirm it, at no cost. Nothing is charged until we confirm and you pay.

2. If you cancel after paying

Times are counted back from 09:00 (Japan time) on the day of the event.

14 days or more beforeFull refund of what you paid
13 to 8 days before80% refund (20% cancellation fee)
7 to 3 days before50% refund (50% cancellation fee)
2 days before, the day before, the day itself, or no-showNo refund

For the first date, Friday 25 December 2026: full refund until 09:00 on 11 December; 80% from then until 09:00 on 17 December; 50% until 09:00 on 22 December; no refund after that.

If we manage to resell your place to another guest, no cancellation fee applies and we refund you in full. The fees reflect the loss we actually suffer when a place goes unfilled: the venue and the drivers are booked for the whole day whether or not your place is taken, and a place cancelled close to the date is hard to resell.

If you booked through a partner platform (for example GetYourGuide, Viator or Klook), the cancellation terms shown on that platform’s listing apply to your booking and the platform handles the refund. We align those terms with this schedule wherever the platform allows.

Add-ons and media that we have not yet produced follow the same schedule. Digital photos, video or DVD files already delivered cannot be refunded.

3. Giving your place to someone else, or moving it

You can give your place to another person free of charge until 48 hours before the event by emailing us their name. Once further dates are on sale you can move to one of them once, free, up to 14 days before your original date, subject to availability.

4. If we cancel or change the date

If we cancel the event, or move it, for any reason on our side or at the venue (the venue closes the course, permission or insurance for the date is not in place, or we cannot run it safely) you may choose a full refund or a place on the new date. We refund to the original payment method within 14 days; your card issuer may take longer to show it.

5. Weather

Rain does not stop the day: wet touge driving is part of it, so bring a jacket. We call the day off only for ice, snow, a typhoon, heavy rain that makes the course unsafe, or a closure by the venue. We will tell you by 18:00 the evening before wherever we can, and on the day if conditions change suddenly. If we call it off, section 4 applies. Travel and hotel costs that you have paid to others are not covered, so we suggest flexible train tickets.

6. If we deliver fewer than three rides

If we cannot give you the three guaranteed rides for a reason within our control, you can choose one of: a refund of ¥11,500 for each missing guaranteed ride (one third of the ¥34,500 ticket price), a free Photo Set, or a free place on a later date.

7. How to ask

Email contact@tougetown.com with your booking reference (it starts with TTT-) and what you need. We reply as soon as we can and refund to the original payment method.

These rules do not limit any right you have under Japanese consumer law.